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LSA Customer Has Messaged Other Businesses

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Alex Sparks Co-Founder of OmniLocal
Alex Sparks
Published -

You can now see if Google Local Services (LSA) message leads have messaged other businesses via the Potential Customer's new request emails.

"This customer has also messaged other businesses."

Here is the breakdown of questions and steps to get the best of these lead types.

Why Am I Being Charged?

Many pros wonder why they are charged for a lead that isn't "exclusive." Here is the reality of the platform:

  • The Consumer-First Approach: Google’s priority is the user. By allowing customers to message multiple pros at once, Google ensures the customer gets a fast response.

Speed is the Only Solution

When a customer messages multiple businesses, the "winner" of the lead is almost always the one who responds first.

Best Approach

  1. Reply instantly
    You can utilize message autoresponders with software like CallRail.
  2. Call the lead immediately
    Calling is by far the best approach to talk to leads
  3. Be direct with a Yes or No answer!
    Sometimes you can get refunded for a message lead

Conclusion

While it feels like a gamble to pay for a lead that others are also chasing, remember that every top team in your area is in the same boat. The businesses that thrive on LSA are the ones that treat every message like a ringing phone that needs to be answered on the first beat.

Don't let the "multiple messages" tag discourage you. Instead, let it trigger a sense of urgency. Be aware that you will be charged, ensure your budget is ready for it, and respond faster than the competition.